Returns & Exchanges

At Twigs Flower House, we strive for perfection in every bloom and vessel; however, if your order doesn't meet your expectations, we accept returns within 14 days of delivery. Please ensure all items remain in their original packaging and pristine condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of why the item didn't work for your space.

• 2.
  Secure the Package

  Carefully repack your items in their original protective wrap and box to prevent any breakage during the return transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our floral experts inspect the returned items, we will issue a full refund to your original payment method within 5-7 business days.